Privacy Policy

Privacy Policy

This Privacy Policy outlines how gemorai.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, any information that can uniquely identify an individual (including the information listed below) is referred to as "Personal Information." Below is a list of the Personal Information we collect and the reasons for collecting it.

Device Information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to ensure accurate loading of the Site for you and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for business purposes: shared with our processor Shopify.

Order Information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to fulfill our contract with you, process your payment, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, when aligned with your preferences, provide you with information or advertising about our products or services.
Source of collection: collected from you.
Disclosure for business purposes: shared with our processor Shopify.

Customer Support Information
Purpose of collection: to provide customer support.
Source of collection: collected from you.

Minors
The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers to assist us in providing our services and fulfilling our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As outlined above, we use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you. For example:

  • We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  • We share information about your use of the Site, your purchases, and interactions with ads on other websites with our advertising partners. Some of this information is shared directly with advertising partners and, in some cases, through the use of cookies or similar technologies (which you may consent to, depending on your location).

For more information on how targeted advertising works, visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.

Lawful Basis

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information on the following lawful bases:

  • Your consent

  • The performance of the contract between you and the Site

  • Compliance with our legal obligations

  • Protection of your vital interests

  • Performance of a task carried out in the public interest

  • Our legitimate interests, provided they do not override your fundamental rights and freedoms.

Retention

We will retain your Personal Information for our records unless and until you ask us to erase it. For more information on your right of erasure, see the "Your Rights" section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to decisions based solely on automated processing (including profiling) when such decisions have a legal effect or otherwise significantly affect you.
We do NOT engage in fully automated decision-making that has a legal or significant effect on you using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud, but these actions do not have a significant effect on you.

Services involving automated decision-making include:

  • Temporary denylisting of IP addresses linked to repeated failed transactions (persists for a few hours).

  • Temporary denylisting of credit cards associated with denied IP addresses (persists for a few days).

GDPR Rights

If you are a resident of the EEA, you have the right to access your Personal Information, request its correction, update, or erasure, and to transfer it to a new service. If you wish to exercise these rights, please contact us using the information below.
Your Personal Information will be processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please refer to Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

By entering your phone number at checkout or subscribing via our subscription form, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed one per month. You understand that consent is not a condition for any purchase.
To opt out of receiving text marketing messages, reply with STOP to any mobile message from us or use the unsubscribe link provided in our messages. Message and data rates may apply.
For assistance, text HELP to the number you received messages from.

CCPA

If you are a California resident, you have the right to access the Personal Information we hold about you, correct, update, or erase it, and to port it to a new service. If you wish to exercise these rights, please contact us using the information below.
To designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

Cookies are small pieces of information downloaded to your computer or device when you visit our Site. We use a variety of cookies, including functional, performance, advertising, and social media cookies. Cookies enhance your browsing experience by remembering your actions and preferences (e.g., login and region selection), so you don't need to re-enter this information each time you visit or navigate between pages.

We use the following cookies to optimize your experience and provide our services.

Cookies Necessary for the Functioning of the Store

Name Function
_ab Used in connection with admin access.
_secure_session_id Used in connection with storefront navigation.
cart Used for shopping cart functionality.
cart_sig Used in checkout.
cart_ts Used in checkout.
checkout_token Used in checkout.
secret Used in checkout.
secure_customer_sig Used in customer login.
storefront_digest Used in customer login.
_shopify_u Facilitates updating customer account information.

Reporting and Analytics Cookies

Name Function
_tracking_consent Tracks user preferences.
_landing_page Tracks landing pages.
_orig_referrer Tracks landing pages.
_s Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics for marketing & referrals.
_shopify_sa_t Shopify analytics for marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.

The length of time a cookie remains on your device depends on whether it is a “persistent” or “session” cookie. Session cookies expire once you stop browsing, while persistent cookies remain until they expire or are deleted.

You can manage cookies via your browser settings. Note that blocking cookies may affect your user experience and some website features may become inaccessible.

Do Not Track

We do not alter our data collection and usage practices in response to “Do Not Track” signals, as there is no consistent industry understanding of how to respond to such signals.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, legal requirements, or for other regulatory reasons.

Contact

For more information, questions, or complaints about our privacy practices, please contact us at:

Representative Office: 345 California St, Suite 600, San Francisco, CA 94104,
United States

Head Office: 06/37 Phù Lưu, Phường Quảng Thắng, Thanh Hoá, Thanh Hoá, 440000, Việt Nam


Email: contact@gemorai.com
            support@gemorai.com